Shipping Policy

Every item is created to order and fulfilled by our production partners. This allows us to offer fresh, high quality pieces made especially for you.

Processing Times

Production usually takes two to five business days. During busy seasons this may take a little longer. You will receive a confirmation email once your order has been sent to production and another when it has shipped.

Delivery Rates

Shipping rates and delivery times begin after fulfilment is complete.

Shipping Rates

Rates shown are starting prices. Additional items in the same order are charged at a reduced rate.

United Kingdom

• First item: from £4.99
• Additional items: from £1.00–£2.00 (depending on size)

United States

• First item: from $8.49
• Additional items: from $2.00

Europe (EU)

• First item: from €6.49
• Additional items: from €1.50

Worldwide 

• First item: from $10.99
• Additional items: from $3.00

Exact shipping costs are calculated at checkout based on your order and destination.

Delivery Times

Delivery times depend on your location and the carrier. Most orders arrive within the estimated time frames below.

United Kingdom Three to seven business days after fulfilment

United States Three to eight business days after fulfilment

Europe Three to eight business days after fulfilment

Rest of World Seven to fifteen business days after fulfilment

These are estimates and not guarantees. Delays may occur due to customs, weather, or carrier issues that are outside our control.

Tracking

Once your order has shipped, you will receive a tracking link by email. Please allow up to forty eight hours for tracking information to update.

Incorrect or Incomplete Addresses

If the address provided at checkout is incorrect or incomplete, the customer is responsible for the cost of reshipping. Orders returned to sender due to an incorrect address can be resent once the reshipping fee is paid.

Lost or Delayed Orders

If your order appears lost in transit, we will investigate with the carrier. Once the loss is confirmed, we will arrange a replacement at no extra cost.

Customs and Import Fees

Some countries may charge customs or import fees. These charges are set by your local authority and are the responsibility of the customer.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on stock and production location. This is normal and helps your items arrive as quickly as possible.

Questions

If you need help with your order, please contact us at services@dievovalia.com