Refund policy

We create each item to order especially for you. Because every product is printed and prepared individually, we do not accept returns or exchanges for change of mind, incorrect personalisation, or ordering the wrong size or colour.

We only offer replacements for items that arrive damaged, misprinted, or defective. If this happens, please contact us within forty eight hours of delivery with clear photos of the issue and the packaging. Once approved, we will arrange a replacement at no extra cost.

 If an order is lost in transit, we will investigate with the carrier and provide a replacement once the loss is confirmed.

We do not accept returns of personalised items unless they are faulty. We also do not accept returns for buyer’s remorse or for mistakes made during ordering.

If the shipping address provided at checkout is incorrect or incomplete, the customer is responsible for the cost of reshipping.

All refunds and replacements follow the production and fulfilment rules of our printing partner. Our goal is to ensure that every order arrives in perfect condition and that any issues are resolved quickly and with care.

For help with an order, please contact us at services@dievovalia.com.